Is the AI Chatbot Dead?
Chatbots giving bad information is actually a feature, not a bug, of generative AI. But where trust is involved, it's also a liability.
This week The Washington Post published a deep dive into AI chatbot assistants from H&R Block and TurboTax, which are meant to help serve up answers to arcane questions about taxes. The verdict, after extensive testing: they often provide irrelevant, misleading, or inaccurate responses.
This is just the latest crap pile that major companies…
